Customer Success Manager

About Brightpath Analytics

Brightpath Analytics is a Series B B2B SaaS company (~200 employees) that helps mid-market operations and finance teams turn messy data into actionable reporting. Our platform integrates with 80+ data sources and generates automated dashboards that non-technical teams actually use. We're headquartered in Austin, TX, with remote-friendly hiring across the US.

The Role

We're looking for a Customer Success Manager to own a portfolio of 40–60 SMB and mid-market accounts. You'll be the primary point of contact for your customers from post-sale onboarding through renewal, with responsibility for driving adoption, health scoring, and expansion revenue in collaboration with our sales team.

What You'll Do

- Own the full customer lifecycle for a named account portfolio: onboarding, QBRs, health monitoring, renewal, and upsell identification

- Proactively identify at-risk accounts and intervene before churn materializes

- Run quarterly business reviews that tie product usage to customer business outcomes

- Partner with Sales on expansion opportunities and with Product on customer feedback loops

- Maintain accurate Gainsight health scores and CRM records

What We're Looking For

- 2–4 years of experience in customer success, account management, or a client-facing SaaS role

- Proven ability to manage a large account portfolio with minimal supervision

- Strong written and verbal communication — you can shift from a strategic conversation with a VP to a technical troubleshoot with a power user in the same afternoon

- Experience with Gainsight, Salesforce, or a similar CRM/CS platform is a strong plus

- Familiarity with data/analytics products is preferred but not required

Compensation

$75,000–$90,000 base + bonus, depending on experience. Full benefits, 401(k) match, flexible PTO.It's a developer position, RUST, C++, 5 years of experience. 45$/h salary, Full time, 160 h/m